The Sony WH-1000XM4 headphones are known for their exceptional wireless performance, but they can also be used in wired mode for a reliable audio experience. However, if you’re encountering issues where the wired mode on your Sony WH-1000XM4 headphones is not working as expected, this troubleshooting guide will help you identify and resolve the problem. By following these steps, you can potentially resolve the issue and enjoy your headphones in wired mode.
Step 1: Check the Connection
Ensure that the wired connection between the headphones and the audio source is properly established. Check if the audio cable is securely plugged into both the headphone jack of the WH-1000XM4 headphones and the audio source device (such as a smartphone, computer, or audio player). If you’re using a USB connection, verify that the USB cable is securely connected to both the headphones and the USB port of the audio source.
Step 2: Test with Different Cables and Audio Sources
To rule out the possibility of a faulty cable or audio source, try using different audio cables and connecting your headphones to various audio sources. Use different 3.5mm audio cables or USB cables (depending on the connection type you’re using) to see if the issue persists. Additionally, try connecting your headphones to different devices to determine if the problem is specific to one audio source.
Step 3: Verify Audio Settings on the Device
Ensure that the audio settings on the connected device are configured correctly for wired mode. For devices with a 3.5mm audio jack, check the sound settings and ensure that the audio output is directed to the connected headphones. On devices with USB connections, verify that the default audio output device is set to the WH-1000XM4 headphones.
Step 4: Update Firmware and App
Make sure your Sony WH-1000XM4 headphones are running the latest firmware version. Connect your headphones to the Sony Headphones Connect app (available for iOS and Android) via Bluetooth and check for any available firmware updates. Keeping your headphones up to date can resolve compatibility issues and improve overall performance, including in wired mode.
Step 5: Perform a Reset
Performing a reset on your Sony WH-1000XM4 headphones can help resolve various issues, including problems with the wired mode. To reset your headphones, locate the reset button (usually found near the charging port) and press it with a small pin or paperclip for a few seconds. After the reset, set up your headphones again and test if the wired mode is functioning properly.
Step 6: Contact Sony Support
If the wired mode on your Sony WH-1000XM4 headphones is still not working after trying the above steps, it’s recommended to contact Sony customer support for further assistance. They have the expertise to provide specific troubleshooting steps or determine if your headphones require further inspection or repair.
Conclusion:
Experiencing issues with the wired mode on your Sony WH-1000XM4 headphones can be frustrating, but by following the troubleshooting steps outlined in this guide, you can potentially resolve the problem. Check the connection, try different cables and audio sources, verify audio settings on the device, update firmware and app, perform a reset, and reach out to Sony support if the issue persists. By addressing the problem, you can ensure that your WH-1000XM4 headphones deliver exceptional audio performance both wirelessly and in wired mode.