The Sony WH-1000XM4 headphones are highly regarded for their exceptional sound quality and advanced noise-cancelling capabilities. However, encountering issues where the headphones won’t turn on can be frustrating. If you’re facing this problem with your WH-1000XM4 headphones, this troubleshooting guide will provide you with step-by-step solutions to help resolve the issue and get your headphones working again.
- Check the Battery Level:
Ensure that the battery level of your WH-1000XM4 headphones is not critically low. If the battery is completely drained, the headphones may not turn on. Connect the headphones to a power source using the provided USB-C cable and charger and allow them to charge for a while. Check for any battery level indicators, such as LED lights, to verify that the headphones are charging.
- Perform a Hard Reset:
Performing a hard reset on your WH-1000XM4 headphones can help resolve any minor software glitches that may be preventing them from turning on. Follow these steps to perform a hard reset:
- Disconnect the headphones from any power sources.
- Locate the small reset button on the headphones. It is usually situated near the charging port.
- Use a paperclip or a similarly small object to press and hold the reset button for about 15 seconds.
- Release the reset button and try turning on the headphones again.
- Check for Firmware Updates:
Ensure that your WH-1000XM4 headphones have the latest firmware update installed. Sony periodically releases firmware updates that can address software-related issues and improve overall performance. Download and install the latest version of the Sony Headphones Connect app on your smartphone and follow the instructions within the app to check for and install any available firmware updates.
- Try a Different Power Source and Cable:
Sometimes, a faulty power source or cable can prevent the headphones from turning on. Try connecting the headphones to a different power source using a different USB-C cable to rule out any potential issues with the charger or cable.
- Contact Sony Support:
If none of the above steps resolve the issue and your WH-1000XM4 headphones still won’t turn on, it is recommended to reach out to Sony support for further assistance. They have specialized knowledge and resources to diagnose and address specific hardware or software issues with your headphones.
Conclusion:
Encountering issues where your Sony WH-1000XM4 headphones won’t turn on can be frustrating, but by following the troubleshooting steps outlined in this guide, you can increase the chances of resolving the problem. Check the battery level, perform a hard reset, ensure that firmware updates are up to date, try a different power source and cable, and contact Sony support if the problem persists. Resolving the issue will ensure that your WH-1000XM4 headphones are operational and ready to provide you with the exceptional audio experience and noise-cancelling capabilities they are known for.
