The Sony WF-1000XM4 true wireless earbuds are known for their exceptional sound quality and advanced features. However, some users may encounter issues where the earbuds do not show up on the Bluetooth device list, preventing them from pairing and using the earbuds. This troubleshooting guide will provide you with step-by-step solutions to help identify and resolve the problem of the Sony WF-1000XM4 not showing up on Bluetooth.
- Check Compatibility:
Ensure that the device you are trying to pair the WF-1000XM4 earbuds with is compatible with Bluetooth audio devices. The earbuds are designed to work with a wide range of devices, including smartphones, tablets, and computers, but it’s always important to verify compatibility with the specific device you are using.
- Reset the Earbuds:
Performing a reset on the WF-1000XM4 earbuds can help resolve connectivity issues. Place both earbuds back in the charging case, and then press and hold the touch-sensitive panels on both earbuds for about 10 seconds until the indicator light flashes white. After resetting, take the earbuds out of the case and try pairing them again.
- Check Bluetooth Settings:
Ensure that Bluetooth is enabled on the device you are trying to pair the WF-1000XM4 earbuds with. Make sure it is discoverable and not already connected to any other Bluetooth devices. Some devices have an option to reset Bluetooth settings, so if available, you can try resetting the Bluetooth settings and then attempt pairing again.
- Update Firmware and App:
Check for firmware updates for the WF-1000XM4 earbuds and ensure that you have the latest version installed. Download and install the latest version of the Sony Headphones Connect app on your device, as firmware updates and app updates can address compatibility issues and improve connectivity performance.
- Power Cycle and Retry:
Power cycle both the device you are pairing the earbuds with and the earbuds themselves. Turn off Bluetooth on the device, power off the earbuds, wait for a few seconds, and then power everything back on. Afterward, try pairing the WF-1000XM4 earbuds again and see if they show up on the Bluetooth device list.
- Clear Pairing History:
If the WF-1000XM4 earbuds have been previously paired with other devices, clear their pairing history. To do this, put the earbuds back in the charging case, open the lid, and press and hold the button on the back of the case for about 7 seconds until the indicator light flashes white. Then, try pairing the earbuds again.
- Contact Sony Support:
If you have followed all the troubleshooting steps and the WF-1000XM4 earbuds still do not show up on Bluetooth, it is recommended to reach out to Sony support for further assistance. They have specialized knowledge and resources to diagnose and address specific hardware or software issues with the earbuds. They may provide additional troubleshooting steps or advise on potential repair or replacement options.
Conclusion:
Experiencing the Sony WF-1000XM4 earbuds not showing up on Bluetooth can be frustrating, but by following the troubleshooting steps outlined in this guide, you can increase the chances of resolving the issue. Check compatibility, reset the earbuds, verify Bluetooth settings, update firmware and app, power cycle and retry, clear pairing history, and contact Sony support if the problem persists. Resolving the connectivity issue will allow you to enjoy the outstanding audio performance and features of the WF-1000XM4 earbuds without any difficulties.
